Refunds and Return Policy for Aqweleywaabii.com

Effective Date: 2025-01-19

At Aqweleywaabii.com, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we offer a Refund and Return Policy under the following conditions.

1. Return Eligibility

We accept returns within 45 days of receipt of your order. The item must be in its original condition, unused, unworn, and with all tags still attached. The following items are not eligible for returns:

• Sale or discounted items
• Items that have been worn, washed, or altered in any way
• Items with damaged or removed tags
• Custom or personalized items (unless defective)

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at info@aqweleywaabii.com within 45 days of receiving your order. Please provide your order number and a detailed reason for the return.
2. Our team will review your request and provide you with instructions on how to return the item(s). You may be required to send photos of the item(s) for quality checks.
3. You will need to send the returned item(s) to the address provided by our customer service team. Please use a trackable shipping service to ensure the safe return of the item(s).

3. Refunds

Once we receive the returned item(s) and inspect their condition, we will process your refund. Refunds will be issued in the same method of payment used for the original purchase (either via Mono or card payment through Paystack). Please note that it may take 45 business days for the funds to appear in your account depending on your payment provider.

• Full Refund: If the item is returned within the eligible period and is in its original condition, you will receive a full refund, including the original shipping cost.
• Partial Refund: If the item is not returned in original condition or is missing packaging or tags, a partial refund may be issued.

4. Exchanges

We currently do not offer exchanges directly. If you would like a different size or item, we recommend returning the original item for a refund and placing a new order for the desired product.

5. Shipping Costs for Returns

Customers are responsible for covering the return shipping costs, unless the item received was defective, damaged, or incorrect. In such cases, Aqweleywaabii.com will cover the return shipping fees.

If you are returning an item because it is faulty, damaged, or incorrect, please contact our customer service team as soon as possible. We may require you to provide photographic evidence of the damage or defect before arranging for a return shipping label.

6. Defective or Damaged Items

If you receive a defective or damaged item, please notify us within 45 days of receiving your order. We will provide a replacement or refund for the item, and we will cover the return shipping costs. To help us process your return, please provide clear photos of the defective or damaged item(s) along with your order number.

7. Non-Returnable Items

The following items are non-returnable:

• Custom or personalized items (unless they are defective or damaged)

8. Processing Time

Returns and refunds may take up to 45 business days to process. Please note that weekends and public holidays are not considered business days.

9. Lost Returns

Aqweleywaabii.com is not responsible for lost or damaged return packages. For your protection, we recommend using a trackable shipping service for returns. We cannot issue a refund or store credit until the returned item has been received and inspected.

10. Changes to Refund and Return Policy

Aqweleywaabii.com reserves the right to update or change this Refund and Return Policy at any time. Any updates or changes will be posted on this page with an updated “Effective Date.” Please check this page periodically to stay informed of any changes.

Contact Information
For questions regarding our Refund and Return Policy or to initiate a return, please contact us at:
Email: info@aqweleywaabii.com

By purchasing from Aqweleywaabii.com, you acknowledge that you have read and agreed to our Refunds and Return Policy.